This website is operated by Roots2Fruits, a trading name of Orange Pippin Ltd. and we will do our best to respect your online privacy.
Cookies and tracking
We do not:
- Use third-party cookies which could allow your details to be passed to third-party marketing organisations.
- Specifically, we do not use Google Analytics or other Google online marketing and tracking tools to monitor you.
- We do not use the Google anti-spam 'captcha' form on our contact page.
- We do not use Facebook tracking.
We do use a first-party session cookie to facilitate the smooth working of this website. This allows us to distinguish you from other visitors to this website, although it does not personally identify you, and your browser will usually delete it after you leave our website.
Your personal details
We will use your data only in connection with providing the goods and services offered on this website.
We will pass only your delivery address and contact details to our delivery partners.
We do not sell email addresses to other organisations.
We recommend that you choose a password for your account which is different from other accounts you may have on other websites.
Processing your data
Our procedures comply with the European Union General Data Protection Regulation (GDPR), which is enforced in the UK by the UK Information Commissioner's Office (ICO). Orange Pippin Ltd is both the controller and the processor of this data.
If you place an order with us you are providing us with a lawful basis to process your data necessary for the performance of a contract, including contacting you about the order.
If you have contacted us in any other way we will have a lawful basis to process your data based on legitimate interests. Usually this will be because you have visited our website or contacted us to ask a question about our products and services.
Our webservers are all located in data centres in the UK / European Union.
Data is usually retained for at least 10 years - fruit trees are a long-term investment and customers sometimes ask us what they have ordered previously. If you have purchased trees from us then we are required to retain the financial record for a minimum of 7 years.
If you are not happy with the way we process your data you have the right to complain to the ICO.
Your payment details
We do not retain your payment card details on our system. When you place an online order on our website your payment card details are transmitted online to our bank. We do not see any of these details, we only receive a notification that your payment has been accepted or declined.
If you have any concerns about our privacy policy please get in touch using our Contact Form, which is available at the bottom of every page.